New Help Desk
Christopher Jagers | September 22nd, 2009
Applicants often don’t want to wait for technical support staff to respond (usually an hour). They want answers “now.” One of the big new features for applicant portals is access to our new Help Desk. This is accessible after they login under the “help” tab. It is a complete knowledge base for answers to frequently asked questions. And if they can’t find an answer to their question, they can still email us for assistance.
Institutions may wish to add this link on their website announcing programs: http://slideroom.zendesk.com. This way, applicants who have trouble starting the process can also find answers to their questions.
